contact/delivery

alonetogetherorders@gmail.com - Please email us for help on anything. We will get back to you in 1-4 business days. Thank you.

 

Return and Refund Policy:

• All sales are final.

 

• A refund will only be issued if: 
  • The item is out of stock.
  • The product arrives damaged, incorrect, or not as described.
  • You recieve the wrong size or color.

 

• To request a refund, you must contact us through email.

 

• We cannot provide refunds if:
  • The shipping carrier loses the package.
  • An incorrect or incomplete address is entered at checkout.
  • An order is returned to us due to customer error.

 

• Shipping Insurance: If you purchase insurance, you may file a claim with clear proof of the issue. Insurance does not apply if tracking shows the package delivered to the address provided.
  

 

• Size adjustments:
  • Not possible on premade items.
  • Allowed on preorders only, and requests must be made within 24 hours of purchase.

 

• Approved refunds may take 5-7 business days to appear in your account.

 

• Suspected fraudulent orders will be cancelled and refunded to the original payment method.

 

• We reserve the right to cancel any order at our discretion.

 

Shipping Policy:

 

• All orders of premade items will ship within 1-5 days of purchase. Please read product descriptions for more info. 

 

• All orders including preorder items will generally ship within 4 weeks of purchase. Orders may take up to 5-6 weeks. Please read product descriptions for more info. 

 

• Orders may take longer than estimated time due to unforeseen delays; however, you can generally expect estimates to be correct.